Shipping Policy

Refund & Shipping POLICY:

We are a small business mother daughter duo. Please allow up to 8-10 business days (includes holidays) for your order. This includes all crews, hoodies, tees and sets as they are individually handcrafted in-house - made to order. We try to give a specific timeframe individually for pre-orders. Most items ship either USPS first class 2-5 day mail, or UPS 1-4 depending on the weight of the package and the location. 

Please note:  Ludic Closet is not responsible for unsuccessful deliveries caused by a wrong or incomplete shipping address, including incorrect zip codes or addresses that were undeliverable upon delivery. Non-delivery or additional shipping costs due to customer errors will not be taken by Ludic Closet. If your order states it’s been delivered on our end, this is what our team goes by. 

Everyone receives a shipping confirmation email with tracking information as soon as their order ships. It is our policy that if an item is undeliverable by UPS or USPS and remains in transit that the customer reach out directly to UPS or USPS with their tracking number so they can assist with locating the package and/or filing a claim. Once the claim is received by Ludic Closet, we complete it the same day and resend the item(s).

We offer affordable flat rate US shipping. 

All special promotions include merchandise only, not shipping. If we offer a promotion to spend X amount, that amount must be met in merchandise, does not include shipping. Only one promotion, per sale.

Returns:

** ALL LC CREWS, HOODIES, TEES AND SETS ARE FINAL SALE! If your item is approved for an exchange due to size, it must be in the original packaging, unused, unworn with no defects or stains, unwashed, no pet hair, no smells and re-sellable. It must be returned within 15 days of the day the carrier delivered the package. We will inspect the return and let you know if it is eligible the same day it is received. All items must meet the approval policy. NO EXCEPTION. We will kindly return the item(s) if the above policy is not met with an invoice for the return shipping label.

All orders in regards to our Crews, Hoodies & Sets or Limited Edition pieces are final sale once you place your order. These are individually handcrafted by our team with special attention, and automatically go into the queue once ordered. Please note once you make a purchase, it is final sale and not available for refund. It is the customer's responsibility to fully understand our small business policy prior to making their purchase. 

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be refunded.

FINAL SALE items cannot be returned, refunded, or exchanged. Also, any promotions or discounts applied will not be refunded or exchanged.

Exchanges (if applicable)
In order to exchange defective or damaged items they must be communicated to us the same day the item was delivered. If you need to exchange it for the same item, send us an email at shopludic.clothes@gmail.com and send your item to: 10150 Ball Ground Highway, Suite 402, Ball Ground GA 30107

Shipping:

You will be responsible for paying for your own shipping cost(s) for returning your item. ALL shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

-----