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Refund Policy & Shipping

Policy Update: 11\15\21 
Shipping: * The LAST DAY to order and ensure your package is delivered by Christmas is 11/27!! With small businesses growth we want to ensure we are as upfront about this as possible. All sales are FINAL as we handcrafted these, so please purchase accordingly. Please note holiday hours can affect these times as they are handcrafted. You may experience a short delay. Thank you for your understanding as we work around the clock. It is possible that some orders take up to 8-14 business days, or 1-3 week turnaround depending on the style. We are a mother, daughter duo and craft all of these pieces so we really appreciate your understanding around the holidays. We are giving our team Christmas Eve and Christmas off, as well as New Year’s Day, as we kindly ask to keep this into consideration. With the holidays and our small business growth, Thank you so very much for your understanding.

Typically our normal, non holiday production time is 8-10 business days for design if tie-dye, handcrafted, or custom unless otherwise specifically noted. This includes all crews, hoodies, and sets as they are all individually handcrafted. We try to give a specific timeframe individually for pre-orders. Most items ship either USPS first class 2-3 day mail or 2-day priority mail, or UPS 2-4 depending on the weight of the package and the location. 

Please note that Ludic Closet is not responsible for unsuccessful deliveries caused by a wrong or incomplete shipping address, including incorrect zip codes or addresses that were undeliverable upon delivery. Non-delivery or additional shipping costs due to customer errors will not be taken by Ludic Closet.

We offer affordable flat rate US shipping & any purchase over $100 is FREE to ship.

All special promotions include merchandise only, not shipping. If we offer a promotion to spend X amount, that amount must be met in merchandise, does not include shipping.

Returns:

Our policy lasts 15 days. If 15 days have gone by since the day you received your purchase, unfortunately we can’t offer you a refund or exchange.** ALL LC CREWS AND HOODIES ARE FINAL SALE. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

All orders in regards to our Crews & Hoodies or Limited Edition pieces are final sale once you place your order. These are individually handcrafted by our team with love, and automatically go into the queue once ordered.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shopludic.clothes@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

FINAL SALE items cannot be returned or exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopludic.clothes@gmail.com and send your item to: 2485 North Columbia Street, Suite 116, Milledgeville GA 31061

Shipping
To return your product, you should mail your product to: 2485 North Columbia Street, Suite 116, Milledgeville GA 31061 

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



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