Return & Shipping POLICY:
Holiday Policy: (November 15-January 14) Please allow up to 8-10 business days for production, which includes holidays. The cut-off time for production in 12/5 to receive by 12/25. This is for production only, we can not be held accountable for USPS or UPS transit times or delays during the holidays. All crews, hoodies, sets & tees are individually handcrafted in-house & made to order by our small business and team! Thank you for understanding! Please note that 12/25,12/26, 12/27, 1/1 and 1/2 are considered holidays for our team and will not count as business production days.
Non-holiday policy: We are a small business mother daughter duo. Please allow up to 8-10 business days (includes holidays) for your order. This includes all crews, hoodies, tees and sets as they are individually handcrafted in-house, made to order. We try to give a specific timeframe individually for pre-orders. Most items ship either USPS first class 2-5 day mail, or UPS 1-5 depending on the weight of the package and the location.
Please note: Ludic Closet is not responsible for unsuccessful deliveries caused by a wrong or incomplete shipping address, including incorrect zip codes or addresses that were undeliverable upon delivery. It is the customers responsibility to enter the correct address at check-out and double check all information prior to making a purchase. Non-delivery or additional shipping costs due to customer errors will not be taken by Ludic Closet.
Everyone receives a shipping confirmation email with tracking information. It is standard for labels to be printed in advance for our production team. It is our policy that if an item is undeliverable by UPS or USPS and remains in transit that the customer reach out directly to UPS or USPS with their tracking number so they can assist with locating the package and/or filing a claim. Once the claim is received by Ludic Closet, we complete it the same day and resend the item(s).
We offer affordable flat rate US shipping.
All special promotions include merchandise only, not shipping. If we offer a promotion to spend X amount, that amount must be met in merchandise, does not include shipping. Only one promotion, per sale.
It must be returned within 15 days of the day the carrier delivered the package. We will inspect the return and let you know if it is eligible. All items must meet the approval policy. NO EXCEPTION. We will kindly return the item(s) if the above policy is not met with an invoice for the return shipping label.
All orders in regards to our Crews, Hoodies, Tees & Sets or Limited Edition pieces are final sale once you place your order. These are individually handcrafted by our team with special attention, and automatically go into the queue once ordered. They are all one of a kind pieces and no two look exactly alike. Please note once you make a purchase, it is final sale and not available for refund. It is the customer's responsibility to fully understand our small business policy prior to making their purchase.
Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
FINAL SALE items cannot be returned, refunded, or exchanged. Also, any promotions or discounts applied will not be refunded or exchanged.
Exchanges (if applicable) No Refunds.
In order to exchange defective or damaged items they must be communicated to us the same day the item was delivered and marked delivered by USPS or UPS. We also request a photo of what you received.
If you need to exchange for a different size, please send the return within 15 days of receiving the item(s) and send your item(s) to: 10150 Ball Ground Highway, Suite 402, Ball Ground GA 30107
You will be responsible for paying for your own shipping cost(s) for returning your item(s) which relates to a size exchange. Ludic Closet will pay for the resend.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.